Fuzzy topsis excel template8/5/2023 ![]() This approach introduces functional, non-functional and fuzzy evaluation method for ITSM software selection. This paper presents an approach for dealing with such a problem. ![]() Evaluation and selection of the ITSM software packages is complicated and time consuming decision making process. In order to implement an ITSM project successfully in an organization, it is essential to select a suitable ITSM software. AbstractNowadays a growing interest in Information Technology Service Management (ITSM) proves the trends and needs of their implementation in organizations.
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